Terms of Service

1. Acceptance of Terms

By accessing vellumpage.com or purchasing any Vellumpage product, you agree to be bound by these Terms of Service. If you do not agree, do not use the site or purchase our products.

2. What Vellumpage Sells

Vellumpage sells two different things, and the rest of these Terms distinguishes between them throughout.

• 2.1 Wedding website personalisation (a service). You choose one of our designs; we build the finished wedding website for you from the content you send us, and deliver it as a private link you share with your guests. Personalised (from €149) includes 6 sections, 2 languages and 2 rounds of revisions, delivered within 48 hours of us receiving your complete content. Bespoke (from €390) includes unlimited sections, 3 languages, custom music and illustration, and delivery within 24 hours. Each additional language is €29. A personal domain name is €39 to set up, then €15 per year. This is not a template you edit yourself.
• 2.2 Wedding stationery templates (instant-download digital products). Canva templates for invitations, save-the-dates, wedding newspapers, menus, programs, seating charts, signage and day-of stationery, delivered as editable Canva links and/or print-ready PDF files.

We do not sell or ship physical products, and we do not provide printing services.

3. Payment Processing

Payments are processed securely by Stripe, Inc., whether you pay at checkout on vellumpage.com or through a payment link we send you for a personalisation service. Your payment information is submitted directly to Stripe and is never stored on our servers.

• Prices are displayed in euros (EUR) and include the applicable VAT, determined automatically at checkout from your billing country (Stripe Tax)
• Payment is charged at time of purchase
• You will receive an email receipt from Stripe after payment

4. Delivery

4.1 Wedding website service. After your request, we confirm the content list and the schedule before any work starts. The delivery clock (48 or 24 hours) runs from the moment we have your complete content, not from the moment you pay. We send a private preview first; you approve it, and only then does the link become yours to share.

4.2 Downloadable templates.

• Your download link is delivered by email immediately after purchase
• Files are also available in your Stripe purchase history
• Downloads are in PDF format unless otherwise stated
• Canva templates are delivered as a shared Canva link, a free Canva account is required (no Canva Pro needed unless stated on the product page)
• You have lifetime access to redownload your purchased files
• If a link does not arrive, contact us and we resend access free of charge

5. Refund Policy

The rule is not the same for a service we deliver and for a file you download, so here are both, plainly. In either case, write to [email protected] from the email address you used at checkout.

5.1 Wedding website service: 30-day money-back guarantee

If the finished website is not right for you, email us within 30 days of delivery and we refund it in full. No questions, no forms, no need to explain yourself. We then take the site offline and you stop sharing the link.

One exception, and only one: if we registered a personal domain name on your behalf, that fee is not refundable, because it is paid through to the registrar the day it is bought. Everything else comes back.

5.2 Downloadable templates: refundable until you download

A template is delivered in full the moment you download the file or open the Canva link, and it cannot be returned after that, any more than a copy can be un-made. So the line is drawn there:

• You have not downloaded the file or opened the Canva link: email us within 30 days and we refund in full.
• You have downloaded it: no refund. By downloading, you ask for immediate delivery and acknowledge that you thereby lose the right of withdrawal that would otherwise apply to digital content.

5.3 If something is broken, it is not a refund case

File not opening, download link dead, wrong file, a mistake in the website we built: write to us and we fix it within 24 hours. That is our error to correct, and it costs you nothing.

5.4 Your legal rights come first

These guarantees are offered in addition to, and never in place of, the mandatory consumer rights of your country of residence (such as the EU legal guarantee of conformity for digital content and digital services). Where those rights are more favourable to you, they prevail over anything written above.

6. License: What You Can Do

Each purchase grants you a personal use license: one license = one event. You may:

• Customize the template for your own event (the wedding it was purchased for)
• Print the customized result yourself or through a print shop, in any quantity, for that event
• Share the Canva link only with the people helping you prepare that same event (partner, witnesses, planner, printer)
• For a wedding website we built for you: share the link with your guests, without limit on how many, for that one wedding

The design and the code of a wedding website remain ours; what you buy is the right to use the finished site for your event. You keep your own content (your texts, your photos) and can ask us to take the site offline at any time.

7. License: What You Cannot Do

• Resell the digital files or printed copies
• Share, redistribute, or upload the files or Canva link online
• Repackage the content in another product
• Use the templates to create items or stationery services for sale to third parties
• Claim authorship or ownership of the designs
• Reuse a template for another event or client

The full license text is published at Product Use License and forms an integral part of these Terms. For commercial licensing, contact us at [email protected].

8. Intellectual Property

All Vellumpage content (designs, illustrations, text, layouts, and product concepts) is the exclusive intellectual property of Vellumpage and protected by copyright law. Purchase of a file does not transfer ownership or copyright. Canva elements used inside the templates remain governed by the Canva Content License Agreement.

9. Email Marketing

If you subscribe to our newsletter or purchase a product, you may receive planning tips, product updates, and promotional emails. You can unsubscribe at any time via the link in any email. We use Mautic (self-hosted) for email delivery and do not sell your email to third parties.

10. Disclaimer of Warranties

Products are provided "as is." We make no warranties regarding the result of prints made by you or a third-party printer (colours, paper, trimming), the availability of the Canva platform (a third-party service governed by its own terms), or suitability for any particular event setup. Results vary based on the printer, paper and settings used.

11. Limitation of Liability

Vellumpage shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the amount paid for the specific product in question. Nothing in these Terms limits rights that consumer law does not allow to be limited.

12. Privacy

Your use of the site is governed by our Privacy Policy, incorporated here by reference.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes are effective upon posting. Continued use of the site constitutes acceptance of the revised terms.

14. Contact

• Email: [email protected]
• Contact Form: Contact Page